Service Maintence

Reef eScape Service & Maintenance Plans

Weekly Visit Service Plan

This is our most popular option. This service is designed for the owner that wants to maximize his or her time spent enjoying the aquarium as opposed to: cleaning filters, testing water, doing water changes, cleaning the glass, moving coral or anything else that involves getting your hands wet. All you do is feed the fish and we do the rest!

This service includes:

  • One visit every week (4 visits some months, 5 others...same fee every month)

    • Full Comprehensive cleaning and maintenance of:

      • Interior and exterior Viewing surface of aquarium
      • Skimmer, UV, filter(s) and other equipment
      • Water Changes

    • Complete lab grade water quality analysis during each visit.

    • Delivery and Installation of items purchased through Reef eScape

      • Supplements such as Salt, Iodine, Strontium, Iron Etc...
      • Food
      • Light Bulbs
      • Cleaning pads
      • Filtration and other equipment
      • Freshwater and/or Saltwater

    • Platinum Level "Personal Shopper" and Quarantine Service

      • Selection of only healthiest and highest quality livestock available.
      • You want it, we find it!

    • Delivery, stocking / placement, of livestock purchased through Reef eScape

      • Fish
      • Coral
      • Crabs & Snails

    • Comprehensive Analysis "Report Card"
  • Includes Additives of ALL Routine Supplements. Enough additives of the most critical supplements to keep water parameters within optimal ranges.
    • Calcium
    • Alkalinity
    • Magnesium
    • Strontium
    • Iodine
    • Iron
    • Other trace element supplements as needed

  • Ongoing Phone and Email Support*

  • 4 Week Stay Alive Guarantee**

  • Premium Emergency Assistance

  • Total Management of Livestock, Clean-up Crew, Equipment

    • Within the limitations of nature, we will do everything possible to make your aquarium exactly what you want.

This program virtually eliminates any "work" by the aquarium owner. Some tasks that may be required include:

  • Feed Fish and Coral

Starting at $325 PER MONTH (not per visit)
Plus the cost of Livestock, Equipment, and any other item delivered or utilized except routine supplements.
Rates quoted based on the aquarium location, access to the system, tank size & material (glass or acrylic) and equipment.

 

Bi-Weekly Visit Service Plan

This service plan is for the owner with 2 + years of experience with a saltwater aquarium. This service is designed to assist the aquarium owner with maintaining their tank.
(For optimal appearance and health of the aquarium we suggest Weekly Visits.)

This service includes:

  • One visit every 2 Weeks (2 visits some months, 3 in others... same fee every month)

    • Full cleaning and maintenance of:

      • Interior and exterior viewing surface of aquarium
      • Filtrating and other equipment
      • Water changes

    • Complete  lab grade water quality analysis during each visit.

    • Delivery and Installation of items purchased through Reef eScape

      • Supplements such as Salt, Iodine, Strontium, Iron Etc...
      • Food
      • Light Bulbs
      • Cleaning pads
      • Filtration and other equipment
      • Freshwater and/or Saltwater

    • Gold Level "Personal Shopper" and Quarantine Service
       
      • Selection of only healthiest and highest quality livestock available.

    • Delivery, stocking / placement of livestock purchased through Reef eScape

      • Fish
      • Coral
      • Crabs & Snails

    • Comprehensive Analysis "Report Card"

  • Includes Additives of "Big Three " Supplements.  Enough additives of the 3 most critical supplements to keep water parameters within optimal ranges.

    • Calcium
    • Alkalinity
    • Magnesium

  • Ongoing Phone and Email Support*

  • 1 Week Stay Alive Guarantee**

  • Emergency Assistance***

  • Management of Livestock, Clean-up Crew, Equipment

  • Optional additional scheduled visits (may incur an additional fee)

This program greatly reduces but does not eliminate the effort needed by the aquarium owner.  Some tasks that may be required include:

  • Cleaning of glass

  • Cleaning / maintenance of filtration and other equipment

  • Water quality testing

  • Monitoring Livestock

  • Water Top-off

Starting at $235 PER MONTH (not per visit)

Plus the cost of livestock, equipment, and any other item delivered or utilized except included in "big three" supplements.  

Rates quoted based on the aquarium location, access to the system, tank size & material (glass or acrylic) and equipment. 

 

* Phone support during business hours

** Restrictions apply to livestock guarantees

*** Customers are encouraged to notify Reef eScape of any emergency AS SOON AS POSSIBLE.  Customers/ Owners may be required to take some action to resolve an emergency (IE: Trouble shoot equipment as directed by Reef eScape.)  The appropriate response to an emergency will be at the discretion of Reef eScape, we can not guarantee a visit within any specific timeframe.  Additional visits, including emergency visits, may incur an additional fee.

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